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Receipt Instruction

Thank you for your purchase! In order to ensure your satisfaction and better customer service, please read the receipt instruction very carefully and follow the instruction.

1.Before the delivery driver arrives, have a camera (preferably digital) ready.

2.Damages

a.After the delivery driver arrives and unloads your box, but before the delivery driver leaves, open and box and inspect the condition of the unit carefully and note any and all damages.
b.The delivery driver is required to stay there for a minimum of 15 minutes so that you can inspect your unit. They will not wait for you to completely unpackage or assemble the unit. Please call us immediately if the delivery driver is attempting to leave before the required wait time has expired.
c.Do not take any advice from the delivery driver in regards to your shipment.
d. If there are minor damages to your unit,please notate the damages on the delivery slip (driver's copy as well as your copy). We will be able to send you replacement parts free of charge. If there is no notation of damage on the delivery slip (driver's copy), you will be responsible of cost of replacement parts and freight.

3.Returns

If the merchandise is damaged beyond repair, please call usimmediately.You will need to follow the steps to get a replacement unit: a. Take pictures of damaged unit b. Notate on the delivery slip that shipment is refused due to shipping damage You will have the option of getting a replacement unit or a full refund, once we receive the returned unit and all required documents.
a.Take pictures of damaged unit
b.Notate on the delivery slip that shipment is refused due to shipping damage
You will have the option of getting a replacement unit or a full refund, once all documents are received.

4.Wrong unit received

If you receive a wrong unit you will need to take pictures of the unit and the box mark showing the model number.

You have the option of keeping the unit. If there is a price difference, we will either refund you the difference or you will need to pay the difference.
If you choose to return the unit, you will need to keep the unit in its original package with its original packaging material. Do not throw away the pallet. All units need to be returned on pallet.
If a unit is taken out of the box and used, we cannot accept the return.