Thank you for your purchase! In order to ensure your satisfaction and better customer service, please read the receipt instruction very carefully and follow the instruction.
1.Before the delivery driver arrives, have a camera (preferably digital) ready.
a.After the delivery driver arrives and unloads your box, but before the delivery driver leaves, open the box and inspect the condition of the unit carefully and note any and all damages.
b.The delivery driver can voluntarily stay there for 15 minutes if time permits but is not required to. If the delivery driver is attempting to leave before you can inspect your unit; please note on your delivery slip," Possible hidden damage. Driver did not allow time to inspect."
c.Do not take any advice from the delivery driver in regards to your shipment.
d.If there are minor damages to your unit, please notate the damages on the delivery slip (driver's copy as well as your copy). We will be able to send you replacement parts free of charge. If there is no notation of damage on the delivery slip (driver's copy), in most cases you will be responsible of cost of replacement parts and freight. (See more details on Concealed Damages)
If the merchandise is damaged beyond repair, please call usimmediately.You will need to follow the steps to get a replacement unit:
a.Take pictures of damaged unit
b.Notate on the delivery slip that shipment is refused due to shipping damage
Once damage is confirmed, your replacement unit will be shipped immediately.
4.Wrong unit received
If you receive a wrong unit you will need to take pictures of the unit and the box mark showing the model number.
• Concealed Shipping Damages/missing parts
In case you didn't note damage on the Delivery Slip (whether it is because you did not inspect the unit during delivery or there is no visible damage to the packaging) but you discovered damages afterwards, this is considered "Concealed Damages''. You will need to report all damages with pictures within 3 Calendar Days. We will NOT be able to cover any damaged parts and/or freight to send out replacement parts if we do not receive the damage report within 3 Calendar Days of delivery. Due to the nature of concealed damages, trucking companies will not acknowledge any damage claim if the claim is not filed within the time frame. This also includes any parts that you notice are missing. We need pictures showing what is missing so they can be shipped.
You have the option of keeping the unit. If there is a price difference, we will either refund you the difference or you will need to pay the difference.
If you choose to return the unit, you will need to keep the unit in its original package with its original packaging material. Do not throw away the pallet. All units need to be returned on pallet.
If a unit is taken out of the box and used, we cannot accept the return.
WARRANTY LIMITATIONS OF 85% ASSEMBLY ORDERS
Initial assembly and preparation must be performed according to the Assembly Worksheet provided by the manufacturer. Additionally, all work must be performed by a professional mechanic (i.e. engine repair shop, motorcycle shop, or local auto repair shop) or an authorized dealer of the manufacturer to assure your vehicle is in good working condition. Upon completion,you must take a photo of the Assembly Worksheet signed by the technician that performed the service. You will need to provide proof of this service when filing a warranty claim, so (end-user) must keep your receipts.
If you are a licensed mechanic, you must provide a copy of your license when submitting the paperwork. Subject to the limitations stated in this agreement.
If you want to apply for warranty, please follow the following process.
1. Sign for the product.
2. Send the product to the professional mechanic for assembly and signed by the professional mechanic on the Assembly Worksheet.
3. Keep the receipt for this service then take pictures of the receipt and the Assembly Worksheet for your records.
4. When applying for warranty, please provide the details of the damage as well as pictures of the receipt and the Assembly Worksheet to customer service so that your problem can be solved in time.