Questions & Answers

• Q1: What forms of payments do you accept?
  We accept payment with credit cards, which is fast and efficient thus the most frequently used payment method. Visa/MasterCard/Amex/Discover are accepted. PayPal, wire transfer, money order, and check are also accepted.
• Q2 : I would like to send check, money order or cashier's check to you. Can you give me instructions?
  Please mail the money order or check to the mailing address.
• Q3: I would like to send my payment via wire transfer. Can you give me instructions?
  Select wire transfer as your payment method and call in for wiring instructions.
• Q3: I would like to send my payment via wire transfer. Can you give me instructions?
  Select wire transfer as your payment method and call in for wiring instructions.
• Q4: Can I place an order over the phone?
  Absolutely YES. Call us: toll free 855-623-6686 From Monday to Friday: 8:30 AM-5:00 PM (PST)
• Q5: Do I get a discount if I buy more than one unit?
  Yes. Buy more, save more. For the same product, multi-unit discount has been shown on the product page. 5+ order call for a quote. For different products, email service@megamotormadness.com or call 855-623-6686 for discount code.
• Q6: Is it safe to shop on your website?
  Security is one of the top priorities on megamotormadness.com. We understand how important it is to protect any personal information that you provide to us, and that is why megamotormadness.com maintains the highest levels of security, e.g. in the whole checkout process, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details, and we do not store your card details (that is why we ask for them for every order placed).
• Q7: How can I know my order has been shipped and how to check my order status?
  You'll receive a confirmation e-mail from us when your order is shipped out. Information like shipping item, shipping time, tracking No. and tracking link is included. And it contains instructions on how to check your order status. You may also contact us directly with any questions.
• Q8: How much shipping will be charged for every order?
  The shipping fee differs depending on the item weight and your location.95% of orders shipping costs can be covered under our standard shipping fee. However, due to excessive delivery rates to certain areas, a freight charge may be required. Our customer service reps will contact you if there is a shipping surcharge on your order.
• Q9: Can I change the shipping address if the shipping address is incorrect?
  For unshipped orders, we can change the shipping address for you. However, for security purpose, we might ask you to go throughverification process to make sure it is not a fraud. For shipped orders,we might not able to change the shipping address depending on the location ofthe freight at the time. Changing shipping address will cause delay inprocessing an order. It is important that you provide us with correct and detailed shipping address and a valid phone number when you place the order.
• Q10: What if I want to cancel my order?

  If you want to cancel your order, make sure to do it within 24 hours.

  -Unshipped orders may be cancelled within 24 hours of original payment without cancellation charge. Unshipped orders cancelled after 24 hours are subject to 10% cancellation fee.

  -Upon cancellation of shipped orders or refusal of delivery not due to damage, the buyer is responsible for initial freight, return freight, and a 25% restocking fee to cover the time, labor, and materials invested in preparing the shipment.

  -If a fully assembled order is cancelled within the required 2 week assembly time frame and the unit has not been built, we will deduct the 10% cancellation fee.
  -If a fully assembled order is cancelled within the required 2 week assembly time frame and the assembly has started, we will deduct the assembly and PDI fees as specified for the specific model plus the 10% cancellation fee.
  -If a fully assembled order is cancelled within the required 2 week assembly time frame and the unit has already shipped, we will deduct the assembly and PDI fees as specified for the specific model plus the initial freight, return freight, and a 25% restocking fee.