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How to order

Questions & Answers

  • Q1: What forms of payments do you accept?

    We accept payment with credit cards, which is fast and efficient thus  the most frequently used payment method. Visa/MasterCard/Amex/Discover are accepted. PayPal, wire  transfer, money order, and check are also accepted.

  • Q2 : I would like to send check, money order or cashier's check to you. Can  you give me instructions?

    Please mail the money order or check to the mailing address.

  • Q3: I would like to send my payment via wire transfer. Can you give me  instructions?

    Select wire transfer as your payment method and call in for  wiring instructions.

  • Q3: I would like to send my payment via wire transfer. Can you give me  instructions?

    Select wire transfer as your payment method and call in for  wiring instructions.

  • Q4: Can I place an order over the phone?

    Absolutely YES. Call us: toll free 855-623-6686 From Monday to  Friday: 8:30 AM-5:00 PM (PST)

  • Q5: Do I get a discount if I buy more than one unit?

    Yes. Buy more, save more. For the same product, multi-unit  discount has been shown on the product page. 5+ order call for a quote. For different products,  email service@megamotormadness.com or call 855-623-6686 for discount code.

  • Q6: Is it safe to shop on your website?

    Security is one of the top priorities on megamotormadness.com. We  understand how important it is to protect any personal information that you provide to us, and that  is why megamotormadness.com maintains the highest levels of security, e.g. in the whole checkout  process, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the  encryption of potentially sensitive information such as your name, address and other critically  sensitive information like your credit card details, and we do not store your card details (that is  why we ask for them for every order placed).

  • Q7: How can I know my order has been shipped and how to check my order  status?

    You'll receive a confirmation e-mail from us when your order is  shipped out. Information like shipping item, shipping time, tracking No. and tracking link is  included. And it contains instructions on how to check your order status. You may also contact us  directly with any questions.

  • Q8: How much shipping will be charged for every order?

    The shipping fee differs depending on the item weight and your  location.95% orders are qualified for free shipping. However, due to excessive delivery rates to  certain areas, a freight charge may be required. Our customer service reps will contact you if there  is a shipping surcharge on your order.

  • Q9: Can I change the shipping address if the shipping address is  incorrect?

    For unshipped orders, we can change the shipping address for you.  However, for security purpose, we might ask you to go throughverification process to make sure it is  not a fraud. For shipped orders,we might not able to change the shipping address depending on the  location ofthe freight at the time. Changing shipping address will cause delay inprocessing an  order. It is important that you provide us with correct and detailed shipping address and a valid  phone number when you place the order.

  • Q10: What if I want to cancel my order?

    If you want to cancel your order, make sure to do it within 24  hours.

    -Unshipped orders may be cancelled within 24 hours of original payment without cancellation  charge. Unshipped orders cancelled after 24 hours are subject to 10% cancellation fee.

    -Upon cancellation of shipped orders or refusal of delivery not due to damage, the buyer is  responsible for initial freight, return freight, and a 25% restocking fee to cover the time,  labor, and materials invested in preparing the shipment.

    -If a fully assembled order is cancelled within the required 2 week assembly time frame and the  unit has not been built, we will deduct the 10% cancellation fee.
     -If a fully assembled order is cancelled within the required 2 week assembly time frame and the  assembly has started, we will deduct the assembly and PDI fees as specified for the specific  model plus the 10% cancellation fee.
     -If a fully assembled order is cancelled within the required 2 week assembly time frame and the  unit has already shipped, we will deduct the assembly and PDI fees as specified for the specific  model plus the initial freight, return freight, and a 25% restocking fee.